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Terms & Conditions

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TERMS AND CONDITIONS

SPECTRUM TECHNIQUES, LLC
106 Union Valley Road
Oak Ridge, TN 37830
USA

Tel: (865) 482-9937  Fax: (865) 483-0473
Email: sales@spectrumtechniques.com
Web: www.spectrumtechniques.com 

All orders are subject to SPECTRUM TECHNIQUES terms & conditions. No other terms & conditions will apply.

 

1. Warranty: Spectrum Techniques warrants products of its manufacture against defects in workmanship and materials for a period of one year from the date of shipment. Defective products must be returned to our factory at customer’s expense and in turn we will cover the cost of returning the products to the customer. This warranty covers the cost of our labor, replacement parts and shipment one-way.

Products supplied by Spectrum Techniques but not of our manufacture will be covered by the original manufacturers’ warranty, usually one year from date of shipment.

Geiger Tube windows are extremely fragile and breakage is not covered under any warranty. These devices cannot be repaired and must be replaced at customer expense.

Warranty does not cover physical damage or misuse.

2. Service:  Spectrum Techniques provides full service and support for all products supplied by the company. With the exception of GM tubes, we will endeavor to repair products beyond the warranty period providing parts are available. Failed products must be returned to our factory at customer’s expense. After evaluation, we will contact the customer and provide an estimate of the cost for repair. The customer will be responsible for all labor and parts cost plus the cost of return shipment.

Customers should contact Spectrum Techniques for shipping instructions prior to returning defective or failed products.

 3. Payment methods:

 Domestic –

o    Payment terms, NET 30 days. 

o    Credit cards (Visa, MasterCard, Discover, American Express)

o    Check issued on a U.S. bank

o    New customers may require credit approval or credit card on first order.

 

 Existing International Customer with prior history and has established credit with Spectrum Techniques:

o   Payment terms, NET 30 days.
o    Credit cards (Visa, Master Card, Discover, American Express).
o    Wire transfer to our bank (add $35 USD to your order)
o    Check issued on a US bank.

 New international customer with NO prior history or established credit with Spectrum Techniques:

o   Payment in advance of shipment, all cost of products and shipping will be accumulated and forwarded to purchaser. Items will not be shipped until payment is received.

o    Credit cards (Visa, Master Card, Discover, American Express).
o    Wire transfer to our bank (add $35 USD to your order)
o    Check issued on a US bank.

 (Due to their high cost and complexity, we do not accept letters of credit) 

4. Shipping methods:

All shipments are FOB Spectrum Techniques, Oak Ridge, TN, USA.

Actual shipping charges for packaging, handling, freight and insurance will be prepaid and invoiced at time of shipment to purchaser.

Domestic shipping will be by UPS, FedEx or US Mail (for small size, low dollar orders).  If customer has an account with either carrier, we will use your account number if you prefer.

 International shipping:

Customs, Duties and other import fees are the responsibility of the purchaser to pay upon receipt of goods or apply for exemptions.

 o    Express Mail Service, Air Post for physically small and/or less expensive items (up to the larger of the limit of insurability or $500)

o    Federal Express or UPS for orders (without radioactive sources) too large for mail or whose value exceeds limit of insurability via Express Mail.

o    We will gladly use your Federal Express or UPS account to ship your goods, please supply your account number, contact name and phone number with your purchase order. (Note: we do not ship via DHL.)

o    Freight Forwarding service for large orders.  The inclusion of radioactive material in order may require shipping by freight forwarder.

 NOTE: Shipments with Radioactive Material will be shipped per IATA regulations. Carrier may vary per country depending upon country and carrier regulations. May require the service of our freight forwarding company (Hellmann Worldwide).

 

5. Support:  Spectrum Techniques does not provide any on-site installation or service.  We do provide free support by telephone, fax, or email during our regular office hours (8:00 AM to 4:30 PM Eastern Time Zone, Monday through Friday, excluding holidays). 

 6. Certificates: Several types of certificates for sources and instruments are available for an additional fee.

All certificates must by ordered at the same time the source or instruments are ordered. Contact Spectrum Techniques for pricing.

 A. Certificate of Origin: Certifies that the product is manufactured in Oak Ridge Tennessee, Anderson County, United State of America.

B. Certificate of Compliance: Certifies that the source is in compliance with US NRC and DOT regulation and that the surface has been wipe tested.

C. Certificate of Calibration: Certificate of Calibration, secondary calibration, measured against a NIST standard source, +/- 5%. Certifies that the source has been calibrated, lists intensity, emission and uncertainty.  

 

Download PDF File of Terms & Conditions here

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